SAFEGUARDING POLICY

IOT-Arsenal Soccer Schools India acknowledges the duty of care to safeguard and promote the welfare of children and is committed to ensuring that the safeguarding practices reflect legislative responsibilities, government guidance and complies with best practice and the Arsenal Soccer Schools requirements. The safeguarding policy (“Policy”) is guided by the Government of India’s National Policy for Children, 2013, which is a reaffirmation of its commitment to the realization of all rights to children. The National Policy for Children (2013) highlights, “safety and security of all children is integral to their well being and children are to be protected from all forms of harm, abuse, neglect, violence, maltreatment and exploitation in all settings including care institutions, schools, hospitals, crèches, families and communities”. It also points out that “mental, emotional, cognitive, social and cultural development of the child is to be addressed in totality'.


Definition:

Child: Any person under the age of 18 years, or one who has not completed eighteen years of age

Safeguarding: Protecting children from harm or damage by putting in place appropriate measures.

Harm: Physical, emotional, spiritual, intellectual damage/injury that causes someone to be hurt, broken, made less valuable and/or successful.

Child Abuse: According to the World Health Organisation, ‘Child abuse’ constitutes ‘all forms of physical and/or emotional ill-treatment, sexual abuse, neglect or negligent treatment or commercial or other exploitation, resulting in actual or potential harm to the child’s health, survival, development or dignity in the context of a relationship of responsibility, trust or power.’

Sexual abuse: Acts or behaviour as defined in the Protection of Children from Sexual Offences Act, 2012 (POCSO)

A table detailing the potential signs that a child is being abused can be found in Appendix A.

The Policy recognises that the welfare and interests of children is paramount in all circumstances. It aims to ensure that regardless of age, gender, religion or beliefs, ethnicity, disability, sexual orientation or socio-economic background, all children have a positive and enjoyable experience of football at IOT ‐ Arsenal Soccer Schools India, in a safe and child-centred environment. Additionally, the Policy aims to ensure that all children are protected from abuse whilst participating in football training.

IOT – Arsenal Soccer Schools India acknowledges that some children, including differently abled children and those with additional vulnerabilities,can be particularly susceptible to abuse and we accept the responsibility to take practical and appropriate steps to ensure their welfare.

As part of our Policy, IOT ‐ Arsenal Soccer Schools India will:

  1. Promote and prioritise the safety and well being of children and young people.

  2. Ensure that everyone understands their roles and responsibilities in respect of safeguarding and is provided with appropriate learning opportunities to recognise,identify and respond to signs of abuse,neglect and other safeguarding concerns relating to children and young people.

  3. Ensure that appropriate action is taken in the event of incidents/concerns of abuse and support is provided to the individual(s) who raise or disclose their concern.

  4. Ensure that confidential, detailed and accurate records of all safeguarding concerns are maintained and securely stored.

  5. Prevent the employment/deployment of unsuitable individuals.

  6. Ensure that appropriate & robust safeguarding arrangements and procedures are in operation.

The Policyand procedures will be communicated toandare mandatory for everyone involved in IOT- Arsenal Soccer Schools India. Failure to comply with the policy and procedures will be addressed without delay and may result in dismissal/exclusion from the organisation.

The Policy will be reviewed after one year of coming into force and then every three years,orin the following circumstances:

  1. Changes in legislation and/or government guidelines

  2. As required by the IOT – Arsenal Soccer Schools

  3. As a result of any other significant change or event

Child Protection Procedure for IOT ‐ Arsenal Soccer Schools India

  • If there are concerns about a child or young person’s safety and/or welfare,whether it be within the Soccer School or outside,there is guidance on the appropriate action to take and this can be found in Appendix B

  • There will be a named person with the job title ‘National Safeguarding Manager’ who will be responsible for dealing with any concerns about the protection and welfare of children.At the regional level, this person is the Business Head (‘Regional Safeguarding Officer’). For further details of their role and contact details,please see Appendix C.

  • All staff and volunteers will be carefully selected and assessed,to try and ensure they do not pose a risk to children and those with additional vulnerabilities. This is fully explained in the ‘Safe Recruitment’ section of this Policy.

  • Every child will be provided within formation about their rights and about whom they can turn to if they have any worries or queries. Parents will also be provided with the necessary information in regards to the Policy implanted at the Soccer Schools. This is found in the ‘Advice and Support’ section.

  • All incidents and allegations of abuse, alongwith complaints, are recorded, monitored and stored securely. Information regarding these is only discussed on a need-to-know basis. The confidentiality of our players, parents, coaches and staff is of the utmost priority.

  • Followingan allegation or disclosure of abuse,there is a clear format that we follow and this is made available to every one associated with the Soccer Schools. For the step-by-step process,see Appendix D.

  • For complaints and/or allegations made against a coach or staff member at IOT ‐ Arsenal Soccer Schools India, there is a clear appeal processm that ensures a fair and transparent hearing for the particular staff member. Please see Appendix D for this procedure.

  • The above procedures will be reviewed on a yearly basis and altered if required.

  • If required, the complaints and allegations submitted to us will be forwarded to government and non-governmental agencies. A list of such external agencies is provided in Appendix B


FLOWCHART : Procedures and responsibilities for reporting of child abuse

The below-mentioned procedure is to be followed in the event that an employee of IOT-Arsenal Soccer Schools or a parent of a trainee enrolled at the Soccer School wants to report an incident of child abuse. The procedure to be followed if the complaint is raised by a victim has been laid down in Appendix D.

FLOWCHART : Procedures and responsibilities for reporting an employee accused of child abuse

The below-mentioned procedure is to be followed in the event that an employee of IOT-Arsenal Soccer Schools has been accused of child abuse.

Advice and Support

Anyone who has suffered abuse should be assisted and supported in seeking help. Child abuse is distressing and can be difficult to deal with. IOT – Arsenal Soccer Schools India have a duty to ensure that advice and support is available. Children and especially those with additional vulnerabilities such as a disability, need someone to turn to when they are being abused. Often they do not know where to go for help.

At IOT – Arsenal Soccer Schools India, we will support players, their families and staff by:

  • Taking all suspicions and disclosures seriously.

  • Ensuring the National Safeguarding Manager and Regional Safeguarding Officers, Soccer School Safeguarding Officer keep all parties informed and be the central points of contact. Names and contact details of the concerned persons are provided in Appendix C.

  • All staff and volunteers will be carefully selected and assessed, to try and ensure they do not pose a risk to children and those with additional vulnerabilities. This is fully explained in the ‘Safe Recruitment’ section of this Policy.

  • Every child will be provided within formation about their right sand about whom they can turn to if they have any worries or queries. Parents will also be provided with the necessary information in regards to the Policy implanted at the Soccer Schools. This is found in the ‘Advice and Support’ section.

  • All incidents and allegations of abuse, alongwith complaints, are recorded, monitored and stored securely. Information regarding these is only discussed on a need-to-know basis. The confidentiality of our players, parents, coaches and staff is of the utmost priority.

  • Following an allegation or disclosure of abuse,there is a clear format that we follow and this is made available to every one associated with the Soccer Schools. For the step-by-step process, see Appendix D.

  • For complaints and/or allegations made against a coach or staff member at IOT ‐ Arsenal Soccer SchoolsIndia, there is a clear appeal process that ensures a fair and transparent hearing for the particular staff member. Please see Appendix D for this procedure.

  • The above procedures will be reviewed on a yearly basis and altered if required.

  • If required, the complaints and allegations submitted to us will be forwarded to government and non-governmental agencies. A list of such external agencies is provided in Appendix B
  • Following the procedures laid down in our complaints and disciplinary procedures.

  • Cooperating fully with relevant statutory agencies.

  • Organize an annual training session, conducted by an external agency, for all staff members employed at IOT-Arsenal Soccer Schools India. The aim of the training session is to educate all staff members regarding child abuse and to help them identify and take necessary action in case of the occurrence of an incident.


The following criteria must be met in order to fully abide by the safeguarding regulations in regards to providing the correct advice and support:

  1. IOT ‐ Arsenal Soccer Schools personnel with special responsibilities for keeping children safe have access to specialist advice, support and information on child protection.

  2. Contacts are established at a national level with the relevant child protection/welfare agencies and help lines that can provide information, support and assistance to children, those with additional vulnerabilities, coaches and staff members.

  3. There is guidance on how to respond to and support a child who is suspected to have been abused whether that abuse is by someone within the Soccer Schools or in the community, including family members or peers.

  4. Information is provided to those who have experienced abuse on how to seek support.


All the advice and support mechanisms provided are reviewed regularly and updated if required.

Minimising Risks to Children


The risk assessment process that is undertaken at IOT ‐ Arsenal Soccer Schools India provides coaches with a structured approach towards safeguarding children and those with additional vulnerabilities at training sessions, match days and tournaments. All coaches and staff members are educated on these issues and are trained to recognise factors and situations that could possibly pose a threat to the safety and well-being of any and all children, fellow coaches and spectators. This may also include problems individuals may face due to their race, gender, age, religion, disability, sexual orientation, social background and/or culture.

The five steps of a risk assessment areas follows:

  • Looking for the hazards.

  • Assessing who might be harmed.

  • Assessing the risks (low, medium or high) to determine whether existing precautions are adequate or whether more needs to be done.

  • Recording the findings and what action might need to be taken.

  • Review and revise the assessment.


There are a number of requirements that must be adhered to in order to fully abide by the risk assessment process:

  • Children and those with additional vulnerabilities must not be left unattended and/or unsupervised at any point.

  • There must be an appropriate coach to child ratio at all times. For children younger than 8 years old, this is 1:10 whereas it is 1:18 for children above the age of 8.

  • Parental consent must be given for any and all activities their child will be participating in. This consent is taken during the enrolment process when parents sign the term and conditions.

  • Information on all children’s medical requirements, such as allergies, must be recorded and the necessary medicines readily available.

  • Changing rooms, showers, toilets and washing facilities must be adequate and give children privacy. On overnight trips, bedrooms must also be included in this.

  • Any buildings used for activities must meet appropriate health & safety standards as per local laws.

  • Fire precautions must be in place and any emergency procedures passed on to all personnel.>

  • Suitable First Aid equipment is essential.

  • All important contact details (telephone numbers, email addresses, etc.) need to be passed on to all the relevant parties.


If any of the above mentioned factors identified through a risk assessment would carry even a slight risk to a child/children, steps would be taken to minimise this and the planned activity would be altered accordingly. However, if one would pose a significant threat to the safety and well-being of a child or one with additional vulnerabilities then the planned activity would not go ahead.

Appendix E shows a sample risk assessment form (subject to modification as per requirement) to be used a teach and every IOT – Arsenal Soccer Schools training centre.

IOT ‐ Arsenal Soccer Schools India will ensure that risk assessments are reviewed regularly and actions are taken to improve the standard of safeguarding in the Soccer Schools.

Code of Conduct for Managers/Coaches/Volunteers involved with Children


IOT ‐ Arsenal Soccer School India acknowledges that the safety and welfare of all children associated with the organization is of utmost importance. We will strive to provide an environment which values and protects all children in every aspect and level of football at IOT ‐ Arsenal Soccer Schools regardless of perceived ability, cultural identity, religious beliefs or any other potentially discriminating factor. IOT ‐ Arsenal Soccer Schools India has implemented this Policy to protect children and those with additional vulnerabilities from inappropriate behaviour and all types of abuse, including violence, sexual abuse and/or neglect. All staff members are asked to abide by this Policy to the fullest degree. The health, safety and welfare of all children associated with our organisation are of utmost priority. Any and all complaints alleging violation of this Policy will be reported to the National Safeguarding Manager and dealt with accordingly.

All coaches and staff of IOT ‐ Arsenal Soccer School India are encouraged to exhibit model behaviour in order to protect both, children in their care and themselves from false allegations.

As a coach or staff member of IOT – Arsenal Soccer Schools India, I, the undersigned, agree to the following agreement:

  • Will respect the rights, dignity and worth of every person and treat everyone equally.

  • Will develop an appropriate working relationship with children based on mutual trust and respect. I will not use excessive influence to obtain personal benefit or reward.

  • Will always promote the positive aspects of football and never condone rule violations or the use of prohibited substances.

  • Will be an excellent role model. This includes not smoking, drinking alcohol, using foul/racial/sectarian language and/or taking drugs in the company of children.

  • Will always work in an open environment and avoid private situations with children.

  • Will always put the welfare of each child before winning or achieving goals.

  • Will maintain a safe and appropriate distance with players and not have an intimate relationship of any kind.

  • Will ensure that if any form of manual/physical support is required, it is provided openly and according to stipulated guidelines. I agree that children should always be consulted before they are touched and their agreement gained. Parental/guardian views about manual support will always be considered.

  • Will keep a written record as well as informing the Head Coach of any injury that occurs, along with the details of any treatment given.

  • Understand that bullying is not acceptable behaviour towards anyone. If found to be bullying, one will be dealt with accordingly.

  • Will protect myself from false accusations by not spending excessive amounts of time alone with children away from others, by never taking children into my car or to my home and by not administering First Aid involving the removal of children’s clothing unless in the presence of others.

  • Will gain permission from all parents/guardians and children before taking their picture and uploading it to a social media website. This will only be for promotional purposes to advertise the programme.

  • Will hold an up-to-date and nationally recognized coaching qualification and hold appropriate insurance cover.

  • Will adhere to the IOT ‐ Arsenal Soccer Schools India policies and refer to the Regional Safeguarding Officer or the National Safeguarding Manager when I have a concern about a child.

  • Will make football fun and enjoyable for all.


The following will never be sanctioned. I will never:

  • Engage in rough, physical or sexually provocative behaviour.

  • Share a bedroom/changing room/bath/shower with a child.

  • Allow or engage in any form of inappropriate touching.

  • Allow children to use foul/abusive/sectarian or racial language unchallenged.

  • Make sexually suggestive comments to a child, even in fun.

  • Reduce a child to tears as a form of control.

  • Allow allegations made by a child to goun challenged or not acted upon.

  • Undertake personal care for a child.

  • Invite or allow children to come in to my car or stay with me at my home.


As a coach/staff member of IOT – Arsenal Soccer Schools India, I have the right to:

  • Access ongoing training and information on all aspects of coaching football for children, particularly on safeguarding.

  • Support in the reporting of suspected abuse.

  • Access to professional support services.

  • Fair and impartial treatment by the company.

  • Be protecting from abuse by children, other adults and parents/guardians.


I understand any misdemeanours or breaches of this code will be dealt with immediately and reported both verbally and in writing to Rashim Sharma who has been appointed as the National Safeguarding Manager. A serious or persistent breach of the code will result in dismissal from IOT – Arsenal Soccer Schools India. Dismissals can be appealed by the concerned person with final decisions taken by the appropriate management figures.

This code of conduct will be reviewed, and altered if necessary, periodically.

__________________________
Name :
Designation:
Date:

Safer Recruitment and Training

It is vital that IOT – Arsenal Soccer Schools India adopts recruitment and selection procedures that help to deter, reject and/or identify people who are at risk of causing abuse to children, or are otherwise unsuited to work with them. Safeguarding and promoting the welfare of children is an integral part of the Soccer Schools and therefore, essential in creating a safe atmosphere for all of our players.

This document sets out the duties and responsibilities of all staff at IOT – Arsenal Soccer Schools India in relation to recruiting and vetting coaches and other staff or providing a safe learning and playing environment. The measures described in this Policy are applied in relation to all coaches and other staff who work for the Soccer Schools and are in regular contact with children and those with additional vulnerabilities.

During our recruitment process, any job advertisement has clear person specifications that state a suitability to work with children and those with additional vulnerabilities is essential for the role. On receiving applications and/or Curriculum Vitas, they are carefully analysed and vetted to ensure that all details are correct. Recruitment is done as per company policy. This is in accordance with validating all the applicant’s relevant documents (such as passport) and qualifications (for example, coaching badges). In addition, criminal record checks will be made to ensure that any and all details about the candidate are fully disclosed. Full training will be given at the start of an employee’s tenure. New personnel will be given support from existing staff members and given the opportunity to query any part of their job description and any more issues they may have. In addition, they will be reminded of the code of conduct in place at the Soccer Schools and be expected to abide by it fully.

All employees will be given the relevant training on safeguarding and child protection. This will include how to report any concerns about a child’s welfare. Furthermore, regular supplementary training and support will be provided as and when it is needed. Refresher training will be given every three years as well as the necessary checks on all employees and volunteers. This will be supervised by the company’s management.

Children, parents and guardians have been informed about these policies and provided with all necessary information, advice and support needed to maintain their safety and well-being.

A spreadsheet containing the details of all IOT-Arsenal Soccer Schools coaches and other staff members who are in regular contact with children is provided in Appendix G.

Appendix A: Potential signs that a child is being abused

Physical Signs Behavioural Signs
Physical Abuse Unexplained bruising, marks, injuries, cigarette burns, fractures, scalds and/or bite marks. Fear of contact, aggression, temper, running away, withdrawal, fear of going home, reluctance to change or uncover body and/or depression.
Emotional Abuse Lack of growth/development, Unexplained speech disorders and/or self-mutilation. Neurotic behaviour, unable to play/participate, fear of mistakes and/or fear of telling parents.
Bullying Loss of weight, unexplained injuries/bruising, stomach and headaches and/or bed-wetting. Difficulty making friends, reluctance to go to school/football, withdrawn, depressed, clingy, emotionally up and down, suicidal behaviour, reduced performance, shortage of money and/or loss of possessions.
Sexual Abuse Genital pain, itching, bleeding, bruising, discharge, stomach pains, discomfort and/or pregnancy. Apparent fear of someone, nightmares, running away, sexually explicit knowledge/behaviour, bed- wetting, eating problems, substance abuse and/or unexplained money/gifts.
Neglect Constant hunger, unkempt state, weight loss/gain and/or Always be ingtired, late, absent, Few friends and/or regularly left alone.

Appendix B: What to do if there are concerns about a child’s welfare

All staff and coaches at IOT – Arsenal Soccer Schools India have been given the necessary education and training in order to correctly identify concerns for a child’s welfare and what to do if one arises. The following measures must be taken when there is a child abuse concern.

  • EveryoneattheSoccerSchoolsmustfamiliarisethemselveswiththeproceduresandprotocols for promoting and safeguarding every child under their care and be aware of who to contact in the event of a safeguarding concern.

  • With the knowledge that any child welfare concerns may lead to a criminal investigation, it is imperative that all staff and coaches do not, in anyway, jeopardise the proceedings by investigating the case themselves or inappropriately questioning the child(ren )involved.

  • Any concerns about possible abuse/neglect must be passed onto the appropriate external agencies once the fact shave been collected, at the discretion of the company.

  • When referring a child/children to the appropriate external agency, all details about he child must be considered, such as any developmental needs they may have.

  • Contact details of relevant external agencies are given below:

    1. National Commission for Child Rights Protection (NCPCR)

      • Contact Number: 011-23478200
      • Online complaint portal : www.ebaalnidan.nic.in

    2. Childline India Services

      • Contact Number: +91 022-2495 2610
      • Emergency helpline number: 1098
      • Email address: dial1098@childlineindia.org.in

  • Physically see the child as part of considering what action to take in relations to the welfare concerns.

  • Communicate with the child in a way which is appropriate to their age, understanding and preference. This is especially important for those children who have additional vulnerabilities and/or do not speak English as their first language.

  • When discussing alleged abuse, comfort and reassure the child but never promise confidentiality.

  • Record all information about the child/children in question, keep these records up-to-date and store them securely and confidentially. During any discussions about the alleged abuse, record dates, times and places of these meetings and what was disclosed.

  • The child’s safety, protection and well-being has together primary concern a tall time sand possible side-effect sand/or outcomes of enduring an investigation must be taken into account before any action is taken.


Appendix C: Safeguarding Officer Roles

  • The designated Soccer School Safeguarding Officer is the first point of contact for all staff and volunteers they are concerned about a child. Upon the receipt of a complaint the Soccer School Safeguarding Officer will immediately report the issue to the Regional Safeguarding Officer and the National Safeguarding Manager, who will provide advice and take necessary action. Incidents of child abuse can also be reported directly to the concerned Regional Safeguarding Officer or the National Safeguarding Manager.

  • They have a higher level of safeguarding training and knowledge than the rest of the staff and should have completed the necessary training.

  • Ensure that their organisation’s safeguarding policy is kept up to date and all procedures are reviewed periodically.

  • Ensure that safe recruitment procedures for new staff members and their inductions are followed correctly and professionally.

  • Information from staff regarding concerns about children are assessed and decisions about whether staff concerns are sufficient enough to notify the appropriate authority or whether other courses of action are more appropriate, such as alerting the police, are made. These will be considered on an individual, case-by-case basis.

  • Ensures that all incidents, allegations of abuse and complaints are recorded, monitored and stored securely and remain confidential amongst those involved.

  • They hold a joint responsibility with the Senior Management team to ensure that the organisation’s safeguarding policy and related policies and procedures are followed and regularly reviewed and updated.

  • Responsible for promoting a safe environment for children and young people within their organisation.

  • The contact details of the designated National Safeguarding Manager of IOT-Arsenal Soccer Schools are given below: -

    Name: Rashim Sharma
    Contact Number: +91 8588810355
    Email address: rashimsharma@indiaontrack.in


Appendix D: Step-by-step process following a complaint

A Complaint can be about an act, behaviour, omission, situation or decision that someone believes is a breach of the IOT –Arsenal Soccer Schools Policy. Complaints will always vary in many ways. They may be about individual or group behaviour, are extremely serious or relatively minor and either be about a single incident or multiple incidents. The person about whom the allegation is made may admit to the allegations or emphatically deny them.

Given all of the variables that can arise, this complaint procedure provides a step-by-step process that people may use at any stage.

All Complaints will be kept confidential and will not be disclosed to another person without the Complainant’s consent except if law requires disclosure or if disclosure is necessary to effectively deal with the Complaint.

INFORMAL APPROACHES

Step1: Talk to the other person

Only if it is deemed to be safe, reasonable and appropriate, should the complainant try and talk to the person/people involved to sort out the problem. This should not take place if the complainant alleges abuse from the person/people as it may affect a criminal case or put you, the child or the organization at risk of harm.

Step2: Contact the Regional Safeguarding Officer/Safeguarding Manager

This should happen if step1 is considered not an appropriate option, if the complainant would prefer to handle the matter privately or step1proved unsuccessful in obtaining resolution. The complainant would be required to report the incident to the designated Soccer School Safeguarding Officer who will immediately report the issue to the Regional Safeguarding Officer and the National Safeguarding Manager. During this situation, the role of the National Safeguarding Manager is to take notes of the alleged incident(s) (which will be stored securely and confidentially), obtain the key facts, determine what the complainant wants the outcome to be, provide reasonable resolution options, act as a support system to the complainant and carefully and thoroughly explain the complaints procedure, should the complainant wish to take the matter further and in a more formal manner. The National Safeguarding Manager will seek advice from external agencies where appropriate.

Step3: Possible Outcomes

After the meeting with the National Safeguarding Manager, the following options may be possible:

  • There is no problem

  • The problem is minor and therefore requires no further action

  • Try and workout a personal resolution

  • Informal mediation is required

  • The incident must be investigated in a more formal manner


FORMAL APPROACHES

Step4: Making a Formal Complaint


If the informal approach did not match the complainants’ outcome expectations they can make a formal Complaint via letter or to approach an external agency for advice.

Step5: Hearing Officer Process

If the complainant decides to make a formal complaint in writing, the National Safeguarding Manager should, on receiving the formal complaint and based on the facts provided, decide whether they are the most appropriate person to receive and handle the complaint. Conversely, they can decide whether to pass the complaint onto either a hearing tribunal, external agency, the Police or any other suitable authority.

There is a specific criterion which must be followed in order to correctly decide which course of action will result in the most suitable outcome. This includes whether or not the appointed National Safeguarding Manager has any conflict of interests and their impartiality may be compromised, if specific expertise may be needed for the nature of the complaint, whether the facts of the complaint are in dispute and the urgency of the complaint; if the Complainant would be subject to further unacceptable behaviour during this process.

After the Safeguarding Manager reviews the above mentioned criteria, whoever is appointed as the designated person to be responsible for the hearing process must then follow the subsequent steps:

  • If not already done so obtain full information from the Complainant about the complaint

  • Put the gathered information onto the Respondent and ask the Respondent for their side of the story

  • Determine whether or not there is enough information to determine if the alleged incident did happen

  • Decide, if any, what further action to take. This is further detailed in Step 6.


Step 6: Resolution Process

Once the investigation has been completed, the Safeguarding Manager will determine if further action needs to be taken. This may include disciplinary action against the accused, arranging a mediation session for those involved, referring the complaint to a Hearing Tribunal or pass on the information to the police. Full cooperation must be made towards the Police or any other individuals dealing with the incidents in question.

Step 7: Reconsideration of the Initial Outcome, Investigation or Appeal

If, under Step 6, a mediation session is conducted and an agreeable outcome cannot be arranged, the Complainant may request an appeal. This may be done within 14 days of the original decision. This may only occur if the National Safeguarding Manager had previously decided to taken of further action or to take disciplinary action against one or more of the individuals involved. The appeals process is conducted in an impartial and transparent way, which ensures affair process for all those involved. If, after an appeal is made, and a suitable outcome still cannot be reached, the Complainant can decide to seek external agencies to help deal with their complaint.

Step 8: Documenting the procedure

The National Safeguarding Manager should document the complaint, the process followed and the outcome. The document should be stored in a secure and confidential place. If the matter was dealt with via an external organization, the original document should be stored there with a copy stored within the Soccer Schools.

Appendix E: Sample Risk Assessment Form

Name City Risk Assessment Number 1
Project IOT – Arsenal Soccer Schools Training Name
Location Additional Staff Members
Date XXXX


What hazards have been identified? What are the potential injuries/damage? What measures are in place to prevent injury or damage? Number of individuals at risk What additional measures are required? Who is responsible? Likelihood of incident occurring? Red (high), Amber (medium),Green (unlikely)
Dehydration Fainting, dizziness, illness, vomiting All players are asked to bring water bottles with them. Drinking water is available All who participate All who participate The players themselves. Red
Physical injuries from normal play Pulled muscles, broken bones, head injuries All players warm up and stretch properly before the training session. All players must wear shin pads in order to participate and are made aware of All who Participate Trainees not having shin pads will not be allowed to train Coaches are in charge of the warm up and stretch. Players are responsible for any injuries that occur on the playing field. Amber
General state of the pitch - uneven ground, presence of holes, presence of foreign objects Muscle injuries, Fracture Venue Managers regularly check state of pitch. Coaches check the pitch before commencement of session. All who participate N/A Venue Managers to check state of ground before the session begins Amber
Footwear Cuts and bruises Coaches check footwear for sharp studs before matches All who participate N/A Coaches responsible for making sure that the trainees use footwear appropriate for the surface they are playing on, and to check their studs regularly. Amber
Goalposts (both permanent and temporary) Concussion, Head injury, Fracture. Use plastic goalposts. Ensure that goals and do not contain metal cup hooks. All who participate N/A Venue Managers to ensure that appropriate goalposts are used Amber

Appendix F: Child Abuse Risk Assessment Framework